Terms of Service - Serene Shine

Welcome to Serene Shine

These Terms of Service govern your use of our website and services. By accessing our website or engaging our cleaning services, you agree to be bound by these terms. We encourage you to read them carefully to understand your rights and responsibilities when working with us.

If you do not agree with any part of these terms, please do not use our website or services. We're committed to maintaining a transparent, respectful relationship with all our clients.

Service Usage Terms

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate, complete, and current information when submitting inquiries or booking services
• Use our services only for lawful purposes and in accordance with these terms
• Respect our staff members and treat them with courtesy and professionalism
• Maintain the security of any account credentials if you create an account with us
• Notify us promptly of any changes to your contact information or service requirements

Prohibited Uses

You agree not to:

• Use our services for any illegal purpose or in violation of any local, state, national, or international law
• Attempt to gain unauthorized access to our systems, networks, or data
• Transmit any viruses, malware, or other harmful code through our website
• Harass, intimidate, or threaten our staff members or other clients
• Reproduce, duplicate, or copy any part of our website without explicit permission
• Use our services to create a competitive or similar service

Service Access Requirements

To use our services effectively, you should:

• Be at least 18 years of age or have parental consent to engage our services
• Have the authority to enter into this agreement and provide access to the property requiring cleaning
• Ensure your property is reasonably accessible and safe for our team to perform services
• Inform us of any hazards, special conditions, or access requirements before service begins

Client Account and Access

Account Creation

If we offer account creation in the future, you will be responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use or security breach
Ensuring your account information remains accurate and up to date

Account Security

You are responsible for maintaining the security of your account and any information you provide to us. We recommend using strong passwords and not sharing your credentials with others. If you suspect any security issues, please contact us immediately.

Account Suspension or Termination

We reserve the right to suspend or terminate your access to our services if:

You violate these Terms of Service or our other policies
We suspect fraudulent or illegal activity
Your conduct endangers our staff or other clients
You provide false or misleading information
You fail to pay for services rendered

We will make reasonable efforts to notify you before taking such action unless immediate suspension is necessary for safety or legal reasons.

Service Availability and Modifications

Service Availability

While we strive to provide reliable services, we cannot guarantee:

• Continuous, uninterrupted website access or service availability
• That our website will be error-free or free from viruses or other harmful components
• Immediate availability for all service requests, especially during peak periods

We may perform maintenance, updates, or experience unexpected downtime. We'll make reasonable efforts to notify you of planned maintenance when possible.

Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services at any time
• Change our pricing, service packages, or availability
• Update our methods, products, or procedures to improve service quality
• Refuse service to anyone for any lawful reason

Significant changes will be communicated to existing clients when practical, though we are not obligated to provide advance notice of all modifications.

Geographic Restrictions

Our services are primarily available in the Sydney metropolitan area. We may not be able to provide services in all locations. Availability may be subject to scheduling constraints, distance, accessibility, and other factors we determine on a case-by-case basis.

Intellectual Property Rights

Our Content Ownership

The content on our website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Serene Shine or its content suppliers and is protected by Australian and international copyright laws. The compilation of all content on our site is our exclusive property.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include any right to:

Resell or make commercial use of our website or its contents
Download or copy information for the benefit of another party
Use data mining, robots, or similar data gathering tools
Reproduce, duplicate, or create derivative works from our content

Trademarks

Serene Shine and our logo are trademarks of our company. Other trademarks, product names, and company names mentioned on our website are the property of their respective owners. You may not use any of these marks without prior written permission from the respective owner.

User-Generated Content

If you submit feedback, testimonials, or other content to us, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and display that content for business purposes, including marketing and promotional materials.

Pricing and Payment Terms

Our pricing is provided in Australian Dollars (AUD) and is subject to change without notice. Specific service costs are determined based on factors including:

The size and condition of your space
The specific services requested
Any special requirements or circumstances
Geographic location and accessibility

Payment terms will be discussed and agreed upon before service begins. We accept various payment methods and will inform you of available options when you book. Payment is typically due upon completion of services unless other arrangements are made in advance.

Prices displayed on our website are indicative ranges. Final pricing will be confirmed in your service agreement.

Scheduling and Cancellation

Appointment Changes

We understand that schedules can change. If you need to reschedule or cancel an appointment:

Please provide as much notice as possible
Contact us through your preferred communication method
We'll work with you to find a new time that suits your needs

Late Cancellations

For cancellations made with less than 24 hours notice, we may apply a cancellation fee to cover scheduling and preparation costs. This fee will be discussed with you when booking services.

No-Shows

If you are not available at the scheduled time without prior notice, this may be considered a no-show and you may be charged for the scheduled service. We value both your time and ours, and clear communication helps us serve you better.

Limitation of Liability

To the fullest extent permitted by law, Serene Shine and its team members shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

Your use or inability to use our services or website
Any errors or omissions in our content or services
Loss of profits, revenue, data, or other intangible losses
Unauthorized access to or alteration of your transmissions or data

While we take care to provide quality services, we cannot guarantee specific results or be held liable for outcomes beyond our direct control. Our total liability to you for any claims shall not exceed the amount you paid for the specific service giving rise to the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Dispute Resolution

We're committed to resolving any concerns you may have through open communication. If you're unhappy with any aspect of our service:

Contact us directly to discuss the issue
We'll work with you to find a fair resolution
If we cannot reach an agreement through discussion, we may explore mediation or other alternative dispute resolution methods

These terms are governed by the laws of New South Wales, Australia. Any disputes that cannot be resolved through negotiation will be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to Terms of Service

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes:

We'll update the "Effective Date" at the top of this page
Significant changes will be communicated through our website or directly to clients
Your continued use of our services after changes constitutes acceptance of the new terms

We encourage you to review these terms periodically to stay informed about your rights and obligations when using our services.

Questions About Terms of Service

If you have questions about these Terms of Service or need clarification on any points, we're here to help. Please don't hesitate to reach out.

Serene Shine

10 Downing Street

Sydney NSW 2000, Australia

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