Privacy Policy - Serene Shine

Our Commitment to Your Privacy

At Serene Shine, we understand that trust is essential when you invite us into your home and share your information with us. This privacy policy explains how we collect, use, protect, and respect your personal data in accordance with Australian privacy laws and international best practices.

We believe in transparency and want you to feel comfortable and informed about how your information is handled. Your privacy matters to us, and we're committed to maintaining the highest standards of data protection.

Information We Collect

Information You Provide Directly

When you reach out to us or use our services, you may choose to share:

Contact Information: Your name, email address, phone number, and physical address when you submit an inquiry or book a service
Service Preferences: Details about your cleaning needs, special requirements, pet information, allergy concerns, and scheduling preferences
Communication Records: Messages, feedback, and correspondence you share with us through our contact forms or direct communication
Payment Information: Billing details and payment preferences when you engage our services

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically:

Device and Browser Information: Your browser type, operating system, device type, and screen resolution
Usage Data: Pages visited, time spent on pages, links clicked, and general navigation patterns
Location Information: General geographic location based on IP address to help us serve you better
Cookie Data: Information stored through cookies as described in our Cookie Policy

How We Use Your Information

We use the information we collect for specific, legitimate purposes that benefit both you and our service quality:

Service Delivery and Communication

To respond to your inquiries, schedule appointments, coordinate service delivery, and communicate with you about your cleaning needs and preferences. This ensures we can provide personalized care that meets your specific requirements.

Service Improvement and Quality Assurance

To understand how our services perform, identify areas for improvement, and develop better solutions for our clients. Your feedback helps us maintain high standards and evolve our offerings.

Website Enhancement

To analyze how visitors use our website, identify technical issues, optimize user experience, and ensure our digital presence serves you effectively. This helps us create a more intuitive and helpful online resource.

Marketing and Updates

With your consent, to send you relevant information about our services, special offers, wellness tips, and updates that might interest you. You can opt out of these communications at any time.

Legal Compliance and Protection

To comply with legal obligations, enforce our terms and conditions, protect our rights and property, and ensure the safety and security of our clients and team members.

How We Protect Your Information

We take data security seriously and implement comprehensive measures to protect your personal information from unauthorized access, disclosure, or misuse.

Technical Security

Encrypted data transmission, secure servers, regular security audits, and up-to-date protective technologies to safeguard your information.

Access Controls

Strict internal policies limiting data access to authorized personnel only, with clear protocols for handling sensitive information.

Data Minimization

We collect only the information necessary to provide our services effectively, and we retain it only as long as needed or required by law.

Incident Response

Established procedures for detecting, responding to, and notifying affected parties in the unlikely event of a data breach.

Information Sharing and Third Parties

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Trusted partners who assist us in operating our website, conducting business, or serving you, such as payment processors or scheduling platforms. These parties are contractually obligated to keep your information confidential.
Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, who will be required to honor this privacy policy.
With Your Consent: We may share information with third parties when you have given us explicit permission to do so.

Your Rights and Choices

You have important rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Right to Access

You can request a copy of the personal information we hold about you. We'll provide this in a clear, understandable format within a reasonable timeframe.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you have the right to request corrections. We'll update your information promptly upon verification.

Right to Erasure

You can request deletion of your personal data in certain circumstances. We'll honor these requests unless we have a legitimate reason to retain the information, such as legal obligations.

Right to Data Portability

You can request your personal data in a structured, commonly used format that allows you to transfer it to another service provider if desired.

Right to Object

You can object to certain types of data processing, including direct marketing. We'll respect your preferences and stop processing your data for those purposes.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our Contact page. We will process your request promptly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

The nature and sensitivity of the information
Our ongoing business relationship with you
Legal, regulatory, tax, or accounting requirements
The purposes for which we collected the information
Whether we can achieve those purposes through other means

When information is no longer needed, we securely delete or anonymize it according to industry best practices.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by:

Posting a prominent notice on our website
Updating the "Last Updated" date at the top of this policy
Sending you a direct notification if you've provided contact information

We encourage you to review this privacy policy periodically to stay informed about how we're protecting your information.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your rights, or have concerns about how your information is being handled, we're here to help.

You can reach us through:

Serene Shine

10 Downing Street

Sydney NSW 2000, Australia

Contact Us