Impressum

Company Identification

Business Name:

Serene Shine

Legal Form:

Sole Proprietorship / Private Enterprise

Principal Business Activity:

Professional residential cleaning services, organization consulting, and home wellness solutions

Established:

2017

Operating Region:

Sydney Metropolitan Area, New South Wales, Australia

Contact Information

Registered Address:

10 Downing Street

Sydney NSW 2000

Australia

Telephone:

+61 2 9156 8243

Business Hours:

Monday - Friday: 8:00 AM - 6:00 PM AEST

Saturday: 9:00 AM - 4:00 PM AEST

Sunday: Closed

Alternative Contact:

For inquiries and service requests, please use our contact form

Responsible Persons

Business Management

Managing Director:

Aurelia Thornhill

Responsible for overall business operations, strategic direction, and client relations

Content Responsibility

Content Manager:

Seraphina Moss

Responsible for website content, marketing materials, and public communications

Technical Responsibility

Technical Administrator:

Jasper Calloway

Responsible for website maintenance, data protection, and technical infrastructure

Data Protection Officer

Privacy Contact:

For data protection inquiries, please contact us at [email protected]

All privacy-related matters are handled in accordance with Australian Privacy Principles

Regulatory Information

Australian Business Number (ABN):

Available upon request for business purposes

Professional Associations:

  • Member of Australian Cleaning Industry Association
  • Certified in Eco-Friendly Cleaning Practices
  • Compliant with Australian Standards for Commercial Cleaning

Insurance Coverage:

We maintain comprehensive public liability insurance and professional indemnity coverage for all cleaning services provided

Applicable Regulations:

  • Australian Consumer Law
  • Privacy Act 1988 (Cth)
  • Work Health and Safety Act 2011
  • Fair Work Act 2009

Liability Disclaimer

Content Liability

The content provided on this website is for general informational purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind regarding:

  • The completeness, accuracy, reliability, or availability of the website or information
  • The suitability of the information for any particular purpose
  • That the website will be uninterrupted or error-free

Any reliance you place on such information is strictly at your own risk. We disclaim all liability for any loss or damage arising from the use of information on this website.

External Links Disclaimer

Our website may contain links to external websites that are not provided or maintained by us. Please note that:

  • We have no control over the content, privacy practices, or availability of these external sites
  • The inclusion of any links does not imply endorsement, recommendation, or approval
  • We are not responsible for the content, accuracy, or opinions expressed on external websites
  • You access external links at your own risk and should review their terms and privacy policies

If you discover any inappropriate or broken links on our website, please inform us so we can address the issue.

Copyright Notice

Unless otherwise stated, Serene Shine owns the intellectual property rights for all material on this website. All intellectual property rights are reserved.

You may view, download, and print pages from the website for your personal use, subject to the restrictions set out below and elsewhere in our terms:

  • You must not republish material from this website without permission
  • You must not sell, rent, or sub-license material from the website
  • You must not reproduce, duplicate, or copy material for commercial purposes
  • You must not redistribute content from this website unless explicitly permitted

Service Disclaimer

While we endeavor to provide high-quality professional cleaning services:

  • Results may vary based on property conditions and specific circumstances
  • We cannot guarantee specific outcomes for every cleaning situation
  • Some stains, odors, or conditions may be permanent or require specialist treatment
  • Service availability is subject to scheduling and geographic constraints

Any specific service guarantees or warranties will be outlined in individual service agreements.

Professional Advice Disclaimer

The information provided on this website does not constitute professional advice. We recommend consulting with qualified professionals for specific situations requiring expert guidance in areas such as:

  • Health and medical concerns related to allergens or indoor air quality
  • Structural or property damage requiring specialist assessment
  • Legal matters concerning property access or liability
  • Financial decisions related to home maintenance and services

Dispute Resolution

In the event of any dispute or concern regarding our services or website:

  1. Please contact us directly using the contact information provided above
  2. We will make good faith efforts to resolve the matter through direct communication
  3. If direct resolution is not possible, we may suggest mediation or alternative dispute resolution
  4. As a last resort, disputes may be subject to the jurisdiction of courts in New South Wales, Australia

We are committed to addressing all concerns professionally and working toward fair resolutions.

Website Accessibility

We are committed to making our website accessible to all users. If you experience any difficulties accessing our website or have suggestions for improvement, please contact us. We will work to accommodate your needs within reasonable limits.

Our website is designed to be compatible with modern web browsers and assistive technologies. We regularly review and update our website to maintain accessibility standards.

This impressum was last updated on November 21, 2025

We reserve the right to update this information as necessary to reflect changes in our business operations or legal requirements.